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Returns & Exchange policy

  • Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Colour perception concerns: The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you need a “daylight” image please contact our customer service team, and we will share the images if needed. We will not accept exchanges or refunds against colour perception concerns. 

  • Jewellery, saris with detached blouse/tasseling done are non-returnable/non-exchangeable items

  • To initiate a return, please write to us at creativessthree@gmail.com, with complete information - Order Details, the reason behind your intention to Return / Exchange the product. This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.

  • Sthree Creatives reserves the right to refuse a return/exchange if found not valid, in which case the relevant reasoning will be provided to you

  • Once we confirm the acceptance of the return, you will be responsible for your own shipping costs for returning your item. If we process a refund, the cost of shipping, and any import duties, levies, payment gateway charges and currency conversion fees as part of the refund process of the product will be deducted.

  • Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise. If your claim is approved, then your refund will be processed, and a credit will automatically be applied to the source of payment, within 4 working days

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